Mobile tariffs, service quality: ‘PTA committed to addressing concerns’

The Pakistan Telecommunication Authority (PTA) has assured that it will address recent concerns raised on social media regarding mobile tariffs, service quality, and unauthorised deductions, reaffirming its unwavering commitment to consumer protection. To create a structured and fair tariff framework, PTA has notified the Mobile Tariff Regulations, 2025, said a news release. Under these regulations, operators with Significant Market Power (SMP) are strictly required to obtain prior approval from PTA for any introduction or revision of tariffs. Other operators may determine their tariffs based on business considerations, but remain subject to PTA’s right to intervene if tariffs are found to be detrimental to consumer interests. While PTA acts as a guardian of consumer interests, it also recognises that sustainable market conditions are necessary. It is important to note that Pakistan continues to have one of the lowest Average Revenue Per User (ARPU) and most affordable mobile data prices in the region.